A longtime master of the art of exemplary customer service, Hampton Roads Realtor Heather Platz is more popularly revered as a “customer service fanatic.” What better way to serve others than to help ensure that the myriad details concerning one of the largest and most meaningful decisions of their lives are orchestrated as smoothly as possible?
Heather’s commitment to customer service extends to those bound to military service by way of her Military Relocation Professional certification. As an MRP, she specializes in assisting military personnel, families and veterans with time-sensitive PCS orders, retirement purchases and other relocations.
The Michigan native established her strong array of professional skills during decades immersed in the realms of banking, mortgages, computer technology and systems engineering, marketing, customer service and executive-level administration and management.
Heather’s mortgage industry-insider experience spans from marketing and department management to lending-systems analysis, training and support. Elsewhere in banking, she’s held such vital positions as compliance officer, operations manager, human resources vice president and executive assistant to the president. Later she excelled as executive assistant to other prominent local employers, including the president of Regent University in Virginia Beach, the CEO of EOS Surfaces, a counter top manufacturer, and the vice president of finance at ARDX, a health-care consulting firm.
The distinct threads of Heather’s professional history tie up a tidy, well-executed package for home buyers, home sellers and real estate investors who avail themselves of her knowledge, expertise, attention to detail, and exceedingly responsive, “fanatical” customer service.
Heather lives with her husband, Lance, in his hometown of Virginia Beach. She and Lance are grandparents to four beloved grandchildren – two in Iowa and two in Washington state. Her downtime often features gardening, golfing and heartfelt laughter with friends and family, but even then her clients are close at heart and mind.
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